Sido89 Privacy Policy – Your Personal Information Is Safe With Us

When you register or use sido89 services, we collect several categories of information to ensure the platform runs smoothly, securely, and in compliance with legal requirements. The following are the types of information we collect:

All of the above information is collected directly from you during the registration process, during platform use, or through customer support. sido89 does not collect any information that is not required for legitimate operational purposes.

Sido89 uses your personal information solely for legitimate and transparent purposes. Below is a complete list of the purposes for which your data is used:

• Account Management: To create, verify and manage your sido89 account, including the KYC process and identity verification.
• Transaction Processing: To process deposits, withdrawals and all financial transactions securely and efficiently.
• Platform Security: To detect and prevent fraud, money laundering, duplicate accounts and other suspicious activities.
• Legal Compliance: To fulfil applicable regulatory and legal compliance obligations, including reporting requirements to authorities where necessary.
• Service Communications: To send important account-related notifications, security updates and transaction information.
• Product Improvement: To analyse usage patterns in aggregate and anonymous form to improve the platform and user experience.
• Customer Support: To assist you when you contact the sido89 support team with any enquiries or issues.

Sido89 does not sell or disclose your personal information to third parties for commercial purposes. However, in the following limited situations, we may need to share certain information:

• Trusted Service Providers: Third parties that assist us in providing services such as payment processing, cloud data storage and technical support services — all bound by strict confidentiality agreements.
• Authorities and Regulatory Bodies: When required by law, court order, or direction from a legitimate authority.
• Game Providers: Minimum information required to ensure games run correctly, shared with game software providers under strict agreements.
• Business Merger or Acquisition: If sido89 is involved in a merger or acquisition, members' personal data may be transferred to the new entity, which will be subject to the same or stricter privacy policy.

In all data sharing situations above, sido89 ensures that the receiving party has adequate security and confidentiality protections in place before any information is shared.

Sido89 uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: To help us understand how users interact with the platform so we can improve it. This data is collected anonymously.
• Functional Cookies: To remember your preferences such as language, display settings and login details for your convenience.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

Sido89 stores your personal data on protected and secure servers. Data retention periods depend on operational needs and legal compliance requirements:

• Active account data is retained for the duration of your membership and for at least 5 years after account closure, in accordance with PDPA requirements and anti-money laundering regulations.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian legal requirements.
• Security logs and technical data are retained for 12 months for security investigation purposes if required.

The technical security measures we implement include:

• Data encryption in transit (SSL/TLS 256-bit) and at rest (AES-256).
• Role-based access control (RBAC) for internal staff.
• Continuous security monitoring 24 hours a day, 7 days a week.
• Regular penetration testing conducted by independent security experts.
• Regular encrypted data backups stored at separate locations.

Sido89 fully respects the privacy of its members. However, there are circumstances in which we are legally required to disclose your personal information to authorities or regulatory bodies, including:

• Valid court orders or warrants issued by Malaysian courts or other courts of competent jurisdiction.
• Official requests from law enforcement agencies in the course of criminal investigations.
• Reporting requirements under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLATFPUAA).
• Instructions from financial regulatory bodies or relevant licensing authorities.

In all of the above situations, sido89 will endeavour to notify you of any such disclosure unless prohibited from doing so by law or court order.

The sido89 platform may contain links to third-party websites or services such as game providers or payment providers. sido89 is not responsible for the privacy practices or content of such third parties.

We recommend that you read the privacy policy of any third-party website you visit via links from our platform. This sido89 Privacy Policy applies only to services operated directly by sido89.

Sido89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the protections we offer. Any material changes will be communicated to you via:

• A prominent notice on the sido89.pro homepage.
• Email notification to the address registered in your account.
• In-platform notice upon next login.

The date of the last update will always be displayed at the top of this page. Your continued use of the sido89 platform after any policy changes take effect constitutes your acceptance of the latest version of the Privacy Policy.

If you wish to exercise any of your data protection rights, have questions about this Privacy Policy, or wish to report a privacy concern, please contact the sido89 Data Protection Officer through the following channels:

• Live Chat: Available 24/7 on the sido89 platform — the fastest way to get immediate assistance.
• Privacy Email: [email protected]
• General Support Email: [email protected]

Sido89 aims to respond to all privacy-related inquiries within 3 business days. For formal data rights requests (access, correction, deletion), processing may take up to 14 business days in accordance with PDPA requirements.